David Gustafson is an accomplished leader in the technology and analytics space, currently serving as Vice President and General Manager of Customer Engagement Analytics at NICE, where he oversees the Analytics, Enlighten AI, VoC, and ElevateAI lines of business. With over two decades of experience, David has played pivotal roles in product strategy, financial operations, and go-to-market planning across various leadership positions, including his tenure as Chief Operating Officer at Mattersight Corporation. His background in mathematics, economics, and computer science, coupled with his strategic insight, has driven significant advancements in customer engagement solutions throughout his career. David holds a BA from Colby College and has a strong foundation in CRM and analytics from his earlier roles at eLoyalty and ABN AMRO.
Biography